Infor Service Management Software and Implementation

Optimize service operations, improve staff productivity, and enhance customer satisfaction

Infor Service Management software streamlines and enhances various aspects of service delivery, including work order management, scheduling, dispatching, and inventory control. It empowers businesses to efficiently manage their service operations, improve technician productivity, and enhance customer satisfaction.

Unlike Customer Relationship Management (CRM) software, Infor Service Management specifically caters to the unique requirements of service-based businesses, providing specialized functionalities and tools to optimize service delivery processes and address the complexities of field service management.

Key Infor Service Features

Service Request Orders

Centralize requests, automate workflows, assign work orders, schedule resources, track progress, and facilitate communication for streamlined service and increased customer satisfaction.

Scheduling

Automatically assign technicians to service tasks based on their availability, skills, and geographic proximity, thereby optimizing scheduling and reducing response times.

Contracts

Track contract details, schedule maintenance, manage renewals, rentals, and ensure compliance with contractual obligations, thereby enhancing customer satisfaction and revenue generation.

infor-birst-quality-control-and-analytics

Mobile App

Allow technicians to access service info, update work orders, capture customer signatures, access manuals, and communicate with the central system, improving field service efficiency and accuracy.

Call Center Incidents

Enable call staff to efficiently manage and track customer service requests, create incidents, assign resources, and provide real-time updates for effective resolution and customer satisfaction.

Partners Management

Allows businesses to collaborate and manage relationships with external partners, subcontractors, and suppliers, enabling seamless coordination, resource allocation, and effective service delivery.

Gold-Standard ERP Implementation Services

Copley Consulting Group will implement your Infor CPQ solution to the specific needs of your business and industry. Our project team will ensure you have all the tools to increase production and quality, better coordinate aftermarket service and maintenance, improve customer service, and collaborate more effectively with your customers and partners.

Frequently Asked Questions

Is Infor ERP needed in order to use Infor Service Management?

Yes, Infor ERP (Enterprise Resource Planning) is required in order to use Infor Service Management. Infor Service Management is a component of the complete Infor ERP system, specifically designed to address the service management needs of businesses as part of their comprehensive ERP solution.

How much does Infor Service Management cost?

The cost of Infor Service Management can vary depending on factors such as the size of your organization, your specific requirements, and implementation options. It’s best to contact Copley Consulting Group for accurate and up-to-date information on the cost of the software and implementation services.

Does Infor Service Management require a lot of training?

The level of user training required for Infor Service Management can vary based on factors such as the complexity of the implementation, existing system familiarity, and user roles. The software is intuitive and service techs can be up and running in the mobile app quickly. Copley Consulting Group can oversee the onboarding process, which includes training and resources to ensure that your teams can effectively utilize the software.