Support Services that are timely, professional and knowledgeable.
The primary objective of The Copley Consulting Group is to provide a timely and accurate resolution of all incidents logged by a Customer. Copley strives to provide a support structure that facilitates an easy approach to logging incidents with the intended goal of effective communication of the incident being encountered by the Customer and a timely response.
The Copley Consulting Group support apparatus works in tandem with Qlik resources to provide our clients with a resource to answer functional and technical questions as they arise during and after deployment of Qlik solutions. Our experienced team of Client Support personnel understand the need for timely answers to your support questions. With our intimate knowledge of specific client configurations and solution uses, we serve as the initial support vehicle to address the challenges that may arise in your use of Qlik solutions. At Copley’s disposal is the entire Qlik Support organization to augment and resolve all client issues.
• On-line, self-service portal
• Phone support
• Product upgrades